Data deletion instructions

A business that uses FrontDesk can connect its own WhatsApp Business number, Instagram professional account, or Facebook Page so that customer messages arrive in the business’s FrontDesk inbox and can be replied to from there. When that connection is active we hold:

• the messages exchanged between the business and the person who contacted it, including any photos, videos, or files sent in those messages;
• the sender’s provider handle and display name as the platform supplies it (a WhatsApp number, an Instagram-scoped id, or a Page-scoped id) so replies reach the right conversation;
• delivery and read receipts the platform sends back about messages the business sent;
• the connected account’s own identifiers and access token, held so the business can keep sending and receiving.

We do not collect friend lists, profile data beyond the display name, posts, ad data, or any other information from a connected account.

The business you contacted controls that conversation, and Live Capital Limited processes it on the business’s behalf. You have two routes, and either one works:

• Ask the business directly. It can delete the conversation, your contact record, and any attached files from its FrontDesk workspace itself.
• Ask us. Email hello@frontdesk.africa with the subject “Data deletion request”. Tell us the business you messaged and the phone number, Instagram handle, or Facebook name you messaged from, so we can find the right records. We will pass the request to the business and support it in honouring the deletion.

You can disconnect a channel at any time from Inbox → Manage mailboxes → Connected channels. Disconnecting stops all message flow and removes the stored access token for that account.

To delete the conversation history as well, or to close your workspace and delete the account entirely, email hello@frontdesk.africa from the address on the account with the subject “Data deletion request”.

You can also revoke our access from Meta’s side, which immediately stops any further data reaching us:

• Facebook: Settings & privacy → Settings → Apps and websites → find FrontDesk → Remove.
• Instagram: Settings → Website permissions → Apps and websites → find FrontDesk → Remove.
• WhatsApp Business: in Meta Business Manager, open Business settings → Accounts → WhatsApp accounts → select the account → remove FrontDesk from the connected apps.

Revoking access stops new messages from reaching FrontDesk. It does not by itself erase what we already hold, so send the deletion request above as well if that is what you want.

We may need to verify your identity before acting, so that nobody can delete another person’s records. We aim to complete a verified request within thirty (30) days and will tell you when it is done.

Where the law requires us to keep a specific record for longer (for example a payment record retained for tax or anti-money-laundering purposes), we will say so in our response, keep only that record, and delete the rest. Retained records are deleted or anonymised as soon as the retention period ends. The full retention schedule is in our Privacy Policy.

Email hello@frontdesk.africa or write to us at:

Live Capital Limited (RC 7880441)
32C Cameron Road, Ikoyi, Lagos, Nigeria
+234 (0) 901 392 2180